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Frequently Asked Questions

General Information About Our Products and Services

PRODUCTS

What’s the difference between your horizontal and vertical slot register models?
Our horizontal slot registers and grilles are milled from a single piece of solid wood on our custom-built machines. There are no glued joints to dry out, loosen or crack. These are your best option where strength and durability are important, such as high-traffic floor areas. They offer a mono-directional airflow.

Our vertical slot models are precision engineered for maximum strength and durability, while providing an optimal, bi-directional airflow volume. They are assembled to tight tolerances using our proprietary TightJoint™  design. This process machines assembled members after joining, leaving no glue traces to cause areas of uneven staining or finishing.

What wood species do you recommend for registers that will be painted instead of stained?
If the register is to be painted to match a wall, vinyl, carpeting or ceramic tile, we suggest using Poplar or Maple. These woods have a tight, closed grain, which will afford a smoother surface. Red and White Oak have an open grain, which—while perfect for attractive staining—will show through the paint.

PAYMENT

Do you accept credit cards?
Yes. We accept VISA, MasterCard and Discover.

Do you offer professional discounts?
Our distributor, retailer and professional contractor/installer customers can receive standard industry discounts with proof of resale certificate. Please call for details.

What information do I need to have ready before I call to order a register?

  • Interior dimensions of your duct opening; for custom sizes, please indicate whether the size you’re giving us is of the duct opening or the overall outside register dimension.
  • Desired wood species
  • Desired style: surface, flush, slab or baseboard? View the Glossary of Terms to be sure.
  • With or without a damper (air flow control)? Dampers are available on 2 inch, 3 inch, 4 inch and 6 inch standard register models only.
  • Mono-directional (horizontal slot), bi-directional (vertical slot), MaxFlo™ or Eggcrate air flow?
  • Purchase order number or sidemark for professional orders
  • Type of shipping desired: ground, next day, two day, etc. Please be aware that any product over 8 feet in length – including large stair treads and risers and mouldings—must be shipped with a freight carrier.
  • Your telephone and fax numbers.
  • Credit card or open account number.